Mike Paddock

108 Bennett Drive, Gander, NL

paddocm@gmail.com

1-709-424-4033

Professional Summary

Dynamic professional with nearly two decades of experience in IT, project management, and e-learning development. Proven track record in leading successful projects, enhancing operational efficiencies, and leveraging technology to meet educational and organizational goals. Adept at managing cross-functional teams, ensuring project compliance, and implementing continuous improvement strategies. Eager to apply a comprehensive skill set, driving projects to successful completion.

Professional Experience

Lambda Solutions Inc, Vancouver (Remote)

Senior Support Analyst - Product Expert, July 2019 - Nov 2022

• Utilized LMS-style courses for customer onboarding, ensuring efficient and standardized training processes for new clients.

• Developed and implemented training programs within the application, utilizing LMS tools to track and assess employee learning and development progress.

• Proficient in utilizing Zoola software to generate comprehensive analytics and reports within Moodle and Totara learning management systems.

• Experienced in measuring the performance of courses and programs, identifying key metrics, and providing actionable insights to customers for continuous improvement.

NAV Canada, Gander, NL/Hybrid

Field Operations Lead, June 2001 - April 2018

• Spearheaded the modernization of an outdated billing system, identifying $500,000 in previously missed billing, directly impacting the company's bottom line.

• Managed IT infrastructure projects across 120 remote sites, ensuring high operational efficiency and reliability standards.

• Supported the training unit on-site, providing ideas and technology to enhance support for air traffic controllers. Generating and presenting reports for senior management on training metrics to ensure compliance.

  
  
  

Sonar Software, Remote, Canada/USA

Technical Advisor, Jan 2023 - Aug 2023

• Standardized workflows and automated processes, enhancing client satisfaction and operational efficiency.

• Played a pivotal role in business intelligence initiatives, improving data analytics and reporting capabilities.

• Role-providing consultation and best practices for the support, implementation, and migration teams.

Professional Project Experience

Non-Profit Organizations: Provided professional LMS services to non-profit organizations, including Luke's Place, St. John's Ambulance, YMCA Canada, and the Canadian Avalanche Association, enhancing their technological and operational capabilities. Led initiatives to implement management systems, digital tools, and platforms that streamlined service delivery and improved resource access. demonstrating a strong commitment to leveraging technology for social impact.

Collaborated with prestigious institutions such as St. Francis Xavier University, Herzing College, York University, and Paradise Valley College, providing technical support and innovative solutions to enhance educational delivery and student learning experiences. Managed multiple projects involving the implementation of learning management systems, integration of educational technologies, and development of customized solutions. Led project planning, requirements gathering, resource allocation, and timeline management to ensure successful execution. Facilitated stakeholder communication and collaboration to drive project alignment with academic goals and institutional objectives.

Project Management Tools

Microsoft Project to develop detailed project schedules, resource allocation plans, and budget tracking. This helped to identify potential bottlenecks early and make informed decisions to keep the project on track and within budget. I utilized Slack integrations with other PM tools to create a centralized platform for all project-related communications. Use of JIRA for bug tracking, and issue tracking, particularly in agile development environments. Customized dashboards and workflows to meet specific project needs, improving team efficiency and ensuring timely delivery of software projects."

Budget Management

• Skilled in budget management with a focus on reducing budget bleeding through strategic cost-saving initiatives and efficient resource allocation.

• Experience in analyzing budgetary trends and identifying areas for optimization, resulting in significant cost reductions while maintaining high-quality service and development programs.

Education

College of The North Atlantic, Grand Falls, NL

• Diploma in Business and Computer Studies

• Diploma in Network Installation and Administration

Skills

• Project Management: Comprehensive experience in planning, executing, and closing projects, ensuring alignment with organizational goals. Utilized Agile and Scrum methodologies with Nav Canada and Lambda Solutions. Some roles required facilitating daily meetings and sprint planning sessions.

• Problem-solving and Decision-making: Projects often face unexpected challenges that require quick and effective decision-making.

• Communication Skills: Clear and effective communication with team members, stakeholders, and clients across various platforms.

• Technical Proficiency: Advanced technical skills including AI technologies to improve productivity, documentation, and knowledge management.

• Leadership: Experienced in leading and mentoring teams, fostering a collaborative and productive work environment.
  Compliance and Risk Management: Knowledgeable in ensuring projects and teams comply with industry standards and certifications.

LMS Support & Intergrations