Mike Paddock 

108 Bennett Drive, Gander, NL, A1V 1N6

paddocm@gmail.com 

1-709-424-4033 

Professional Summary

Dynamic professional with nearly two decades of experience in IT, project management, and e-learning development. Proven track record in leading successful projects, enhancing operational efficiencies, and leveraging technology to meet educational and organizational goals. Adept at managing cross-functional teams, ensuring project compliance, and implementing continuous improvement strategies. Eager to apply a comprehensive skill set to a Project Manager role, driving projects to successful completion.

Professional Experience

Lambda Solutions Inc, Vancouver (Remote) 

Senior Support Analyst - Product Expert, July 2019 - Nov 2022 

• Utilized LMS-style courses for customer onboarding, ensuring efficient and standardized training processes for new clients. 

• Developed and implemented training programs within the application, utilizing LMS tools to track and assess employee learning and development progress. 

• Proficient in utilizing Zoola software to generate comprehensive analytics and reports within Moodle and Totara learning management systems. 

• Experienced in measuring the performance of courses and programs, identifying key metrics, and providing actionable insights to customers for continuous improvement.

NAV Canada, Gander, NL/Hybrid 

Field Operations Lead, June 2001 - April 2018 

• Spearheaded the modernization of an outdated billing system, identifying $500,000 in previously missed billing, directly impacting the company's bottom line.

• Managed IT infrastructure projects across 120 remote sites, ensuring high operational efficiency and reliability standards. 

• Supported the training unit on-site, providing ideas and technology to enhance support for air traffic controllers. 

• Generating and presenting reports for senior management on support metrics and trending issues

Sonar Software, Remote, Canada/USA 

Technical Advisor, Jan 2023 - Aug 2023 

• Standardized workflows and automated processes, enhancing client satisfaction and operational efficiency. 

• Played a pivotal role in business intelligence initiatives, improving data analytics and reporting capabilities. 

• Role-providing consultation and best practices for the support, implementation, and migration teams

Professional Project Experience 
Non-Profit Organizations: Provided professional LMS services to non-profit organizations, including Luke's Place, St. John's Ambulance, YMCA Canada, and the Canadian Avalanche Association, enhancing their technological and operational capabilities. Led initiatives to implement management systems, digital tools, and platforms that streamlined service delivery and improved resource access. demonstrating a strong commitment to leveraging technology for social impact. 

Collaborated with prestigious institutions such as St. Francis Xavier University, Herzing College, York University, and Paradise Valley College, providing technical support and innovative solutions to enhance educational delivery and student learning experiences. Managed multiple projects involving the implementation of learning management systems, integration of educational technologies, and development of customized solutions. Led project planning, requirements gathering, resource allocation, and timeline management to ensure successful execution. Facilitated stakeholder communication and collaboration to drive project alignment with academic goals and institutional objectives.

Project Management Tools 

Microsoft Project to develop detailed project schedules, resource allocation plans, and budget tracking. This helped to identify potential bottlenecks early and make informed decisions to keep the project on track and within budget. Utilized Slack integrations with other PM tools to create a centralized platform for all project-related communications. Use of JIRA for bug tracking, and issue tracking, particularly in agile development environments. Customized dashboards and workflows to meet specific project needs, improving team efficiency and ensuring timely delivery of software projects."

Budget Management 

Skilled in budget management with a focus on reducing budget bleeding through strategic cost-saving initiatives and efficient resource allocation. Experience in analyzing budgetary trends and identifying areas for optimization, resulting in significant cost reductions while maintaining high-quality service and development programs.

Education 

• College of The North Atlantic, Grand Falls, NL 

  - Diploma in Business and Computer Studies

  - Diploma in Network Installation and Administration

Skills 

• Project Management: Comprehensive experience in planning, executing, and closing projects, ensuring alignment with organizational goals. 

• Problem-solving and Decision-making: Projects often face unexpected challenges that require quick and effective decision-making. 

• Communication Skills: Clear and effective communication with team members, stakeholders, and clients across various platforms. 

• Technical Proficiency: Advanced technical skills including AI technologies to improve productivity, documentation, and knowledge management. 

• Leadership: Experienced in leading and mentoring teams, fostering a collaborative and productive work environment. 

• Compliance and Risk Management: Knowledgeable in ensuring projects and teams comply with industry standards and certifications.

PROJECT MANAGEMENT

Project Example

While working with Nav Canada, I had to support all types of hardware and software. Compared to other Area Control Centers, Gander is larger due to Gander's requirement to provide navigation services to aircraft traveling across the Atlantic.

Since Gander is unique in this way, a billing system was built probably in the early 90's to handle Ocean billing. It required MS-DOS to run. I mentioned to the management team that the PC used is old, running Windows 95, If there is a hardware failure, it will be difficult to find parts for an X486.

I was asked to take a look and see if this could be run on a Windows 10 workstation.

The script would take a string of characters, which it would parse into individual fields. This format was required by the main billing system at the head office to process. Using an application called "DosBox" I was able to get the billing script to run, but I couldn't lower the processor speeds enough to prevent skipped records due to its design to run on a much slower PC.

The script would need to be rewritten, which I assumed would be a quick job. After several days with little success, I was completely lost. I would get a strange error that didn't tell me much, but it always mentioned the number 80. Eventually, it clicked. The old billing system was using an old green CRT monitor, and these monitors have a maximum of 80 chars per line. I made the adjustments and things seemed to be working great.

As a part of the testing process, we would run both the old system and the new system in parallel for a few weeks and compare the output. We noticed that the new script I had written would show approximately 8-10 more transactions than the old system. This was causing me some concern and I began doing some manual comparisons. It seemed that my script was correct. I had built-in error checking, but the old system did not.

To make a long story short, the old billings system was used for almost 20 years, averaging a loss of approx. $50,000 yearly bills.